Golden Lane Housing

Golden Lane Housing works with people with a learning disability or autistic people to provide supported housing around which they can build their lives. They were established as an independent registered charity by Mencap in 1998 to help tackle the immense challenges that people with a learning disability face in finding a home.

Since their inception we have invested over £122.8 million transforming the lives of over 2,000 people with a wide range of needs in more than 1,300 properties across England, Wales and Northern Ireland. Each year we house over 250 people and continually find innovative ways to provide suitable and much needed housing solutions for people with a learning disability or autistic people.

Vision, mission, values and promise

Everything Golden Lane Housing do is about valuing and supporting people with a learning disability, their support networks and associated professionals.

Vision

Their vision is a world where everyone with a learning disability has opportunities to access good quality housing that meets their needs.

Mission

Help people with a learning disability or autistic people to find and enjoy a suitable, safe home with advice and housing.

Values

• Caring: support tenants and colleagues and help them to achieve goals.
• Listening: involve tenants in the review and design of housing services.
• Honesty: build trust with tenants and families with fairness.
• Reliable: dependable and trusted to keep our standards and commitments.
• Creative: work together in many different ways for great results.

Promise

The Golden Lane Housing promise is our value-based approach to working with and alongside people with a learning disability. It is central to their daily work practices and our overall customer service delivery. Their aim is to achieve the highest standards of service delivery for both the tenants whose needs we serve and others we come into contact with. The Golden Lane Housing values underpin their promise.

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