Subscription Cancellation and Renewal Policy

Subscription Cancellation and Renewal Policy

1. Overview

This Subscription Cancellation and Renewal Policy applies to all monthly and annual subscription services provided by [Includability Ltd] ("Includability Ltd"). This policy governs the terms under which customers ("Subscribers") can renew or cancel their subscriptions. All transactions are processed securely through Stripe.

2. Subscription Term

All subscriptions to our services are subject to a minimum contract term of 12 months. Subscribers may choose between a monthly or an annual billing cycle, as per their convenience and business needs.

3. Renewal Policy

a. Automatic Renewal: All subscriptions are set to automatically renew at the end of their respective term (monthly or annual) to ensure uninterrupted service. The Subscriber's payment method on file with Stripe will be charged automatically according to the chosen subscription plan's billing cycle.

b. Renewal Notification: Subscribers will be notified via email at least 30 days prior to the renewal date. This notification will provide details about the upcoming renewal, including the amount to be charged and the date of the charge.

4. Cancellation Policy

a. Notice Requirement: After the initial 12-month contract term, Subscribers may cancel their subscription by providing a written notice at least 30 days prior to the desired cancellation date. Notices should be submitted through [hello@includability.co.uk].

b. Cancellation Process: Upon receipt of the cancellation notice, the Company will process the cancellation request, and the subscription will terminate at the end of the current billing cycle. No further charges will be made to the Subscriber's account after the termination of the subscription period.

c. Early Termination: If a Subscriber wishes to cancel the subscription before the completion of the minimum 12-month term, they will be subject to early termination fees, of the total annual subscription amount. Such requests should be directed to our team for detailed processing.

5. Payment and Invoicing

a. Payment Processing: All payments are processed through Stripe. Subscribers must ensure that their payment information is current and accurate. Failure to process payments due to outdated or incorrect payment information may result in interruption of service.

b. Invoices: Invoices are available upon request. Subscribers may request a copy of their invoice by contacting hello@includability.co.uk with the business name and contact details of the subscriber.

6. Modifications to Subscription

Subscribers may modify their subscription plan or billing information by contacting customer support. Modifications may be subject to additional terms and conditions as specified at the time of the requested change.

7. Contact Information

For any inquiries or assistance regarding this policy or your subscription, please contact hello@includability.co.uk

‍